Legal Access Depends on Local Law
Our Legal notice explains the conditions that apply when you open, use or request changes to an account. Access depends on local law, and you must provide accurate account details and complete phone verification before account access is enabled. We may ask for clarification when a
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wallet record, bank transfer or virtual account entry does not match your account history. This policy also applies to activity connected with DANA, OVO, GoPay and QRIS, including payment references retained for status checks. The same policy wording is available whether you reach the lobby from
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a phone in Yogyakarta or from a desktop elsewhere in Indonesia. Where local law permits, we process requests through the account help route and explain any restriction that affects your access.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.